Shipping & Delivery Policy

1. Domestic Coverage Across India

Alan's Luxe partners exclusively with premier domestic express logistics networks—including Blue Dart Express, Delhivery, and DTDC—to guarantee secure delivery across more than 19,000 PIN codes across all Indian states and Union Territories.

Every shipment travels under tamper-evident sealed security packaging and is accompanied by our signature velvet dust bag and Certificate of Provenance.

2. Estimated Delivery Timelines

*Timelines are calculated from the moment of dispatch. Sunday and public banking holidays are excluded from transit counts.

3. Order Tracking & Provenance Verification

Once your order is verified and dispatched from our atelier, you will receive an SMS and email notification containing your Air Waybill (AWB) Tracking Number and direct tracking URL.

You can also monitor live delivery status directly on our website at any time by clicking Track Order in the navigation header or footer and submitting your Order Reference Number (e.g. AL-LUXE-XXXX).

4. Fully Insured Transit & Damage Protection

Every Alan's Luxe shipment is 100% insured against loss, theft, or damage in transit at no additional cost to the client.

In the improbable event that a package appears noticeably damaged or compromised upon arrival, please photograph the carton before accepting, or notify our concierge immediately at sales@alansluxe.com. We will dispatch a priority replacement or issue a full refund immediately.

5. Inquiries & Special Delivery Instructions

For custom delivery scheduling or concierge coordination: