Cancellation & Refund Policy

1. Order Cancellation Policy

At Alan's Luxe, we respect that our collectors may need to amend or cancel a commission. Orders may be cancelled under the following guidelines:

• Before Dispatch (within 24 hours): You may cancel your order by emailing our concierge team at sales@alansluxe.com or calling +91 84759 42013 with your Order Reference Number (e.g., AL-LUXE-XXXX). A full 100% refund will be initiated instantly without any deduction or restocking fee.
• Post-Dispatch: Once a package has been handed over to our courier partner and an Air Waybill (AWB) tracking number has been generated, the order cannot be cancelled in transit. You may accept the delivery and initiate a standard 7-day return.

2. 7-Day Return & Exchange Eligibility

We take supreme pride in the artisanal craftsmanship of our leather goods. If your selection does not meet your expectations, you may request a return or exchange within 7 calendar days of receiving delivery:

• The item must be completely unused, uncarried, unscratched, and in pristine salon condition.
• All original security tags, authenticity cards, and bespoke dust bags must be intact.
• Monogrammed, customized, or bespoke commissions tailored to personal specifications are final sale and non-returnable, unless delivered damaged or defective.

3. How to Initiate a Return or Exchange

1. Submit Request: Email sales@alansluxe.com with your Order Reference Number and reason for return.
2. Complimentary Reverse Pickup: Once approved, our courier partner will coordinate a complimentary insured reverse pickup from your doorstep within 24 to 48 hours.
3. Quality Inspection: Upon receipt at our Mumbai atelier, our leather specialists inspect the article within 24 to 48 hours to verify tag integrity and condition.

4. Refund Processing & Timeline (5 to 7 Business Days)

In strict compliance with Razorpay payment aggregator guidelines and Reserve Bank of India (RBI) standards:

You will receive automated notification with the Razorpay Refund Reference ARN (Acquirer Reference Number) as soon as the refund is dispatched.

5. Damaged, Defective or Incorrect Merchandise

Every Alan's Luxe creation undergoes a 3-tier bench check before dispatch. In the rare circumstance that your package arrives damaged in transit or displays a manufacturing defect:

Please notify us within 48 hours of delivery at sales@alansluxe.com with photographs of the packaging and item. We will dispatch an immediate replacement or issue a 100% full refund at zero additional expense to you.

6. Concierge Assistance

For immediate support regarding an ongoing return, cancellation, or refund: